Resolve your doubts
Find Answers to the Most Common Questions about Our Services.
Explore our FAQ section for clear, concise answers on how Fresh Farmer works and how we can help you. From information about our products and purchasing processes to details about sustainability and supporting farmers, here you'll find everything you need to know to make the most of your experience with us. If you can't find the answer you're looking for, don't hesitate to contact our customer service team. We're here to help!
FOR OUR COFFEE FARMERS
Farmers gain several benefits by partnering with Fresh Farmer:
Access to new markets: Fresh Farmer provides farmers with access to wholesale buyers in international markets, such as China, opening up opportunities to increase their sales and expand their reach.
Fair and transparent prices: Fresh Farmer is committed to offering fair and transparent prices to coffee farmers for their high-quality coffee, enabling them to earn an adequate income for their work.
Long-term business relationships: Fresh Farmer is committed to building long-term relationships with its affiliated coffee farmers, based on trust, transparency and mutual respect, which leads to an environment of collaboration and mutual growth.
Where can I send my coffee samples?
Fresh Farmer always seeks to facilitate the work of coffee growers nationwide. Therefore, we have established our laboratory in a strategic location, Manizales, Caldas. Please contact our colleague Daniela Parra, Contact: + 57 3133664114, Email: Daniela.parra@freshfarmer.com.
Fresh Farmer is responsible for the marketing of high-quality, specialty coffees.
Fresh Farmer is a company committed to the tireless efforts of coffee growers. For this reason, we guarantee 100% payment for the coffee before receiving it in our warehouses.
FOR OUR CUSTOMERS
Please contact us directly via email info@freshfarmer.com and one of our colleagues will contact you as soon as possible.
(Yes.) Based on your coffee request, Fresh Farmer will send you a sample of the coffees you are interested in as soon as possible.
At Fresh Farmer, we have a team of professionals in our offices in Colombia that carries out rigorous quality control, guaranteeing that the final product complies with the sample approved by the client.
Since these coffee beans come directly from the producer, we request a 30% down payment after signing the sales contract with you, to secure the desired batches. The outstanding balance must be paid prior to delivery of the product to your designated location.
The coffee will be exported by sea from Colombia. Once it arrives at the port, Fresh Farmer, as an importing and distributing company, will be in charge of delivering the coffee to the location designated by the buyer.